FAQs

To play a quest, you’ll need to download and install the citymoov app on a mobile device. The citymoov app is available free of charge for iOS and Android.
Yes, you need an internet connection to play a quest. citymoov does not currently support offline mode. This means you must have an active internet connection throughout the entire experience in order to access content, complete tasks, and upload results.
No. Quests can only be played using the citymoov app, which has been optimized to work on iOS and Android and is only available on those platforms.
The permissions needed by the citymoov app depend on the Elements or functions used in the quest:
- Camera: Scan QR codes and take pictures.
- Location: identify your location.
- Activity: Track number of steps taken while playing.
Permissions will only be used to enable these functionalities. The app makes no other use of these permissions.
No, results are currently only visible to the Moover (the player). The only information that is publicly visible is the quest’s rating and the number of reviews. Individual players’ results are not displayed publicly, and there is no option at this time to publish them.
You can delete your account directly within the citymoov app. Just go to your Profile and look for the account deletion option.

Yes, more than one person can work on a quest. Changes to the quest are saved in real time. If more than one person is working on a quest at once, changes might be overwritten.
Public quests can be found in the citymoov app as well as on the citymoov website. If you designate a start point, the quest will also be shown on the map of public quests. Secret quests, in contrast, are not listed publicly and can only be started using the quest URL or the start QR code.
No. The Start QR-code is generated when the quest is created and does not change, so you can use it to print on flyers, for example.
Be advised: QR-codes that are generated for testing purposes do change as soon as the quest is edited and are therefore only intended for testing purposes.
Yes, the quest can be edited at any time. In order to make the changes available to your players, the current version of the quest must be placed online.
No. Changes are not uploaded to quests that are currently being played. Quests currently being played must be completed or discontinued, and quests that have been downloaded to a device must be deleted and reinstalled for the changes to be transferred to the device.